At Main & Monroe, we understand that sometimes your adorable item didn't look quite as adorable on. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below.
- Returns are for store credit only! No refunds will be issued.
- Items marked FINAL SALE may not be returned, refunded or exchanged.
All returns/exchanges must be done within 20 days of order receipt.
- Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
- NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks.
- Damages must be reported within 3 days of receiving merchandise. Please contact firstname.lastname@example.org for assistance.
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at email@example.com.
How do I return my merchandise?
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return.
1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
2. Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
Visit our returns page to submit your return request before shipping to:
Main & Monroe
39 Shadow Lane
Lakeland, FL 33813
When will my return be processed?
Returns are processed within 5-7 business days of our receiving them. Please record your tracking information to see when it arrives.
If you have any issues with printing your return label, please email firstname.lastname@example.org. We will send a confirmation email when your store credit is available.
*We recommend recording your tracking information to ensure delivery.
Please allow up to 7 business days for processing once your return is received. A confirmation email will be sent once the credit is available.
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only. E-Mail us with a subject of "Exchange - Order # XXXXXX" so we know what's going on.
Can I exchange my item for a different size?
Yes! We have two options you can take to exchange your item for a new size.
- Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 25 days of ordering for a refund.
- Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out.
Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the boutique!
How do I exchange my purchase for a completely different item?
If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item.
Have a question you don’t see here?
Whether you want more information about our boutique’s free shipping, or you want to know more about our return labels, please reach out to use with questions we haven’t already answered. You can email us at email@example.com.